Community First

Trust & Safety

At Àyòọba, everyone deserves a safe, respectful, and trustworthy experience. Here's how we protect our community.

Verification Process

Block any user, artisan, or brand. Blocked parties cannot message, view your profile, or interact with you. Unblock at any time from settings.

Report offensive behaviour, scams, payment issues, or damaged items. All reports are queued for admin review within 24 hours.

Our team reviews all reports promptly. Repeat offenders are flagged for suspension or permanent removal from the platform.

For transaction disputes, we facilitate mediation between buyer and seller. Stripe-backed payment protection ensures fair outcomes.

Treat all community members with respect. Discrimination based on race, gender, religion, or identity is not tolerated.

Be genuine in your communications. Misrepresentation of products, services, or credentials is grounds for removal.

Respect the creative work of artisans and designers. Do not copy, reproduce, or misuse designs without permission.

All financial transactions must go through the platform. Off-platform payments are not covered by our protection policies.

We maintain zero tolerance for harassment, threats, hate speech, and fraudulent activity. Violations result in immediate account suspension.

Engage with cultural content respectfully. Our platform celebrates African heritage and expects all users to approach it with appreciation.

If you've experienced something that violates our guidelines, please reach out.